Ask us anything.
A small team reads every message. Most replies go out the same day, and nothing gets lost in a ticket queue.
General support
Bugs, questions, feature requests, account trouble, or anything that isn't behaving.
support@sendwhen.netPrivacy and your data
Requests for a copy of your data, corrections, deletion, or anything covered by the privacy policy.
privacy@sendwhen.netWriting about a note that didn't arrive? Tell us the time you scheduled it for, your timezone, and which channel you chose. That's usually enough for us to find it straight away.
Before you write in.
My note didn't arrive. What now?
Open the note and check its delivery status first — it shows whether the note is still waiting, has been sent, or failed and is retrying. For email, check the spam folder and confirm the delivery address is verified. For push, make sure notifications are allowed for Send When in your phone's settings. If it still looks wrong, write to us with the scheduled time and timezone.
How do I add another delivery address?
Profile → additional emails. Any new address has to be verified with a code before a note will go there.
Can I change a note after scheduling it?
Yes, until it's delivered. Open the note to edit it, or swipe it in the list to reschedule or delete it.
How do I delete my account?
From the Profile screen in the app. Your notes, recordings and attachments are deleted when you confirm, and anything scheduled is cancelled.
What happens to notes in the Vault?
Nothing leaves. Vault notes are never delivered, and the lock uses Face ID, which stays on your device.
Still stuck? support@sendwhen.net — we'll take it from there.